How to Recall an Email in Outlook?

Did you forget to include an important attachment as per the discussion with your colleague? That’s okay! Outlook blesses its users with an email recall feature. This great feature lets you recall an email in Outlook if it is sent by mistake or impulsively or with a premature click.

Below, we will talk about how to recall an email in Outlook.

Steps to Recall an Email in Outlook

A premature click and before you could do anything, the unfinished email leaves your computer for its destination. This often takes place when you act impulsively. But, you are in luck since Outlook has got this fantastic feature that turns up on the screen the moment the unfinished email message is sent.

Outlook allows its users to retrieve an email from the mailbox of the recipient if it has not been opened yet. With message recall, you can send a replacement email ensuring it has everything that you always wanted to send. The only worrying factor is that the recipient shouldn’t open it before you send the recall message.

Note: The original message can be retrieved only if the sender and the receiver have a Microsoft 365 or Microsoft Exchange email account and they should work in the same organization. Also, the following instructions will not work if you are using a web-based version of Outlook. You will have to make sure that you are using the desktop client.

  • To Recall and Replace a Message (Newer Versions)
  • Look for the “Sent Items” folder in the folder pane on the left of the Outlook window.
  • Choose the email that you wish to recall and click to open the message.
  • From the “Message” tab, you need to select “Actions”, and then click “Recall This Message” from the drop-down.

Note: Didn’t find the “Recall This Message” command? Maybe, you are not using an Exchange Account. Also, you cannot recall a message in Outlook on the web.

  • Next, you will click “Delete unread copies and replace with a new message” or “Delete unread copies of this message”.
  • You can click “OK”.
  • If you are sure about sending a replacement message, all you have to do is to compose the message.
  • Click on the “Send” button.
  • To Recall and Replace a Message (Office 2007)
  • In “Mail”, you need to click “Sent Items” in the Navigation Pane.
  • You need to open the email you want to recall and replace.
  • Click the “Other Actions” option. It is located in the “Actions” group on the “Message” tab.
  • Now, click on the “Recall This Message”.
  • You will then see the options – “Delete unread copies and replace with a new message” and “Delete unread copies and replace with a new message”.

Note: Clear the checkbox “Tell me if you recall succeeds or fails for each recipient” if you are sending emails to a number of people.

  • To send a replacement message, you should compose the message.

The reason, you are not finding the “Recall This Message” command, is because you are probably not using Microsoft Office Outlook 2007 or an Exchange Server account.

Check “Account Settings” for the types of email accounts in your Outlook profile. Here’s how to do it –

  • Check the “Account Setting” dialog box on the “Tools” menu.
  • Look for the “Type” column lists on the “E-mail” tab.

Does Recall Work Always?

Whether you will be able to recall the message or not depends on the settings in Microsoft Outlook of the recipient. There are manifold reasons why it might not work always or the way you have intended to. Let’s take a quick look –

  • If the Message Is Opened: Although you carry out the recall procedure meticulously, you might not retrieve the email because the recipient has opened the massage before you send the recall email. The recipient will be able to read your second message. However, the original message stays with him or her. If you send the first message by mistake and you want to retrieve it, you should act upon immediately, and send a recall message instantaneously.
  • Public Folder: If your original message is sent to a public folder and someone reads it, the recall fails. You can’t just retrieve it.
  • Mobile App: The recall feature will (may) not work if you use Exchange ActiveSync settings for Outlook on your smartphone.

Other Email Clients: You can only retrieve the first message if the recipient uses the same email client. The recall function will not work with other email clients. So, when you send an email by mistake to other email clients, you can recall the message.

If you seek technical assistance, reach out to the professionals at Outlook Customer Support now.

Updated: August 22, 2020 — 7:51 am

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